Refund Policy
Effective Date: July 3, 2025
At R&W Non-Emergency Medical Transport LLC, we collect payment just before the scheduled ride begins. We do not charge in advance unless a ride is confirmed and about to be completed.
If a client cancels before the driver is dispatched, no charge will be made.
If a ride is canceled after a driver is already en route or has arrived, a cancellation fee may apply to cover time and fuel costs.
If a charge was made but the ride did not occur due to a scheduling issue or error on our part, a full refund will be issued promptly.
We do not offer refunds for no-shows or last-minute cancellations after the driver has arrived at the pickup location.
If you have any questions about a charge or believe there was an error, please contact us directly:
📞 860-910-8303
📧 rwnemt@gmail.com